TERMS OF SERVICE
please note that these are subject to change without notice, and do not affect
your statutory rights.
It’s your responsibility to ensure that all garments you bring to us to be cleaned
are suitable for that process. We take no responsibility for any damage caused
during the cleaning process following our standard procedures.
Our standard wash process is a 40 degree wash and a dry on a low heat. We
may, at our discretion, alter this if we deem it necessary, or if requested. Any
process is carried out solely at your own risk.
Please ensure you thoroughly check all items in your load for pens, coins, paper,
etc. as we are not responsible for any items lost or damaged as a result of the
We do not separate colours by default, but will if asked. If we do so, it is at your
risk, and we will use our discretion for the best possible result. Additional charges
Services washes are priced at the weight they come in at, not the weight they go
Please ensure you collect your laundry or dry cleaning on the specified day.
Items not collected after 30 days from their collection date will be disposed of.
Free delivery and collection is a per instance promotion that we reserve the right
to refuse entitlement to if we determine there is a possibility of the promotion
being abused, if the customer is not staying in a private residence or if we are
made to wait.
Some duvets are treated with an oxygen bleach stain agent, and all synthetic
duvets are washed with a biological detergent and fabric softener.
For service washes priced by weight, we round down at .49Kg and up from .5 Kg.
Any items you bring in to wash/dry yourself should be collected promptly once
their cycle has finished. Items left in our shop for over a week will be disposed of.
If we need to use a machine that has finished, we will empty the contents and put
them aside to await your return. We do not accept any liability for any loss or
damage that may occur as a result of doing this.
Every aspect of the self-service element of the launderette is provided as is, for
use solely at your own risk and you are advised to consult care labels and
manufacturers’ instructions where applicable.
You are strongly advised to check any machine you wish to use prior to placing
washing/drying inside. Every effort is made to ensure that machines are kept
clean and fit for use, but we cannot guarantee that they will always be so. No
liability is accepted for any damage or loss caused as a result of any foreign
object interfering with the washing or drying process.
Specific preferences for a deviation from our standard procedures are possible at
your request, but any and all risk and liability that arises from them are solely
For scheduled delivery/collection, we require a minimum of 2 hours’ notice if you
wish to change or cancel, or a £4 fee may apply
Please be sure to check your cleaned items fully before leaving the shop, as any
problems need to be raised before you leave our shop, and we reserve the right
to dismiss any complaints raised at a later date.
Keep your ticket safe, we may have to request photo ID in the event of you losing
Laundry items are not individually tagged and we cannot therefore accept any
claims for missing items. You may provide an itemised list of the contents of your
load, which for an additional fee will be checked at each stage, but please note
whilst very effort is made to monitor each stage we are unable to guarantee that
no loss or damage will occur from following our standard procedures.
Claims for dry cleaning items lost or damaged will, at our discretion and subject
to sufficient evidentiary proof, be compensated for to a maximum – for items not
older than 3 months – of 50% of their original value or £50, whichever is the lower
amount. In cases of items older than 3 months, we may at our discretion provide
compensation to a maximum of £25.
Loyalty Points are provided to our customers at our discretion and we reserve the
right to refuse to issue them, to alter their terms and/or to completely withdraw
them. Not exchangeable for cash, not transferable. Only valid for Service
Washes, Dry Cleaning and Duvets, not valid against Shirt Service, Wash & Dry or
any other service we offer. Not valid for business customers. Customers who opt
out of our SMS marketing campaigns will not be eligible for loyalty points.
We reserve the right to limit or cancel Gift Vouchers if we suspect a pattern of
abuse. Gift Vouchers are not transferrable for cash or other value, and we
reserve the right to cancel any gift voucher, for which reasonable compensation
may be paid if we determine the cancellation was necessary.
We offer an account facility for customers, but the first month’s payment must be
paid in full within 7 working days. Following successful receipt of that payment we
will, at our discretion, extend that term to 30 days. We reserve the right to alter
any such agreement with immediate notice.
At our discretion a monthly penalty charge of £10 a month will apply for invoices
not paid within their due date. Furthermore, we reserve the right to hold as part-
payment any items we currently hold as surety against an unpaid invoice or
statement. We will dispose of any items we hold if payment is not paid. We may
increase service prices to reflect additional costs, you will be directly notified if
this exceeds 5% of the per kilo rate you were previously charged.
In the event of a successful legal suit being brought against you for breaching
one or more of the terms of this contract, you undertake to pay in full all
reasonable expenses incurred by us to prepare and undertake the
We reserve the right to refuse entry and/or service.